7 Joya's Privacy Policy

7 Joya values your trust above all else. We understand that many people are hesitant about sharing personal information online. That is exactly why we created this Privacy Policy — so you can clearly understand where your data goes, why it is used, and how securely it is kept.

This Privacy Policy applies to all users of 7 Joya's website and mobile platform. It remains in effect whenever you register, play games, or use any of our services.

7 Joya only collects information that is necessary for the platform to function properly. Full details are provided below.

Information you provide directly:

• Name, date of birth, and gender — collected at account registration
• Mobile number and email address — for communication and verification
• Identity document details — required for KYC verification
• Mobile banking number — for payment processing

Automatically Collected Information:

• IP address and device type
• Browser type and operating system
• How long you spend on the platform and which pages you visit
• Login and logout timestamps
• Gaming and betting activity history

7 Joya uses your information for the purposes listed below. We are fully transparent about each one.

• Account Management: To create your profile, maintain security, and manage the login process.
• Payment Processing: To ensure deposits and withdrawals are processed correctly.
• KYC Verification: To verify age and identity and maintain platform security.
• Customer Support: We need your contact details to resolve your issue quickly.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Fraud Prevention: To detect unusual activity and keep your account secure.
• Legal Obligations: We may be required to share information with regulatory authorities for legal compliance.

7 Joya never sells your data. However, in certain limited circumstances, information may be shared with specific third parties.

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, or Rocket receive the necessary information to process financial transactions.
• Game Provider: Limited data may be shared with licensed game providers as needed to run games properly.
• Legal Authorities: We may be required to share information with government authorities to assist with investigations under Bangladeshi law.
• Audit Bodies: Necessary data is shared with licensed auditors to ensure platform fairness.

In all of the above cases, third parties are bound by strict confidentiality agreements and are not permitted to use this information for any other purpose.

Your data is not kept indefinitely. 7 Joya retains information for a defined period, after which it is securely deleted.

• Account Information: Retained for as long as your account is active and for 5 years after closure.
• Transaction Records: Retention for up to 7 years is mandatory under financial regulatory requirements.
• Gaming History: Retained for up to 2 years after account closure for dispute resolution purposes.
• Support Contact: Retained for up to 1 year for troubleshooting purposes.
• Cookie Data: Most cookies expire within 30 days to 1 year.

7 Joya uses cookies on its platform to enhance your experience. Cookies are small files stored in your browser.

• Essential Cookies: Used for login sessions, security tokens, and similar functions — disabling these will prevent the platform from working.
• Functional Cookies: To remember your language preference and display settings.
• Analytics Cookies: To understand which pages are visited most — completely anonymously.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.

As a member of 7 Joya, you have the following rights regarding your personal data.

To exercise any of the rights listed above, support@7joya.onl Email us and we will respond within 7 business days.

7 Joya strictly prohibits anyone under 18 from using the platform. We take the protection of children's and minors' privacy very seriously.

• Age verification is required when creating an account.
• Any registration attempt by someone under 18 will result in immediate account termination.
• If a minor's data is collected by mistake, it will be deleted immediately.
• Parents or guardians can request account closure on behalf of their child.

7 Joya uses industry-standard security technology to keep your data protected.

• 256-Bit SSL Encryption: All data transmissions are encrypted.
• Firewall & Intrusion Detection: Unauthorized access is prevented.
• Two-Factor Authentication (2FA): Extra security features for your account.
• Regular Security Audits: A third-party expert team conducts regular system audits.
• Staff Training: Only authorized staff members can access specific data.

7 Joya may update this Privacy Policy when necessary. We will notify you of any changes through the methods outlined below.

• A notice will be displayed on the platform's homepage.
• A message will be sent to your registered email address.
• The "Last Updated" date at the top of the policy will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

Contact us for any privacy-related questions, complaints, or requests.

For further assistance, visit our FAQ Page or Terms & Conditions View page.